FAQ
Order Issues
If you’re missing an item from your order — don’t worry, we’ll get it sorted.
At Survival Aesthetics, whether it’s your DayZ merch or real-world survival gear, we make sure every order leaves our base fully stocked. If something didn’t make it to you, here’s what to do:
🔎 Step 1: Double-Check Your Shipment
Check the shipping confirmation email to see if your order was split into multiple packages.
Look around the delivery location (porch, mailbox, safe place, neighbors).
📦 Step 2: Contact Us Within 7 Days
Email our support team with:
Your order number
The missing item(s)
A quick photo of everything you did receive (this helps us fix it faster)
⚡ What Happens Next?
Once we verify the issue, we’ll:
Ship the missing item immediately at no extra cost, or
Offer a replacement or refund if the item is out of stock.
We’ve survived worse than missing loot — we’ll make this right.
If you’ve received a faulty item — we’ve got you covered.
At Survival Aesthetics, whether it’s your DayZ merch or real-world survival gear, quality matters. If something arrived damaged or defective, here’s what to do:
🔎 Step 1: Inspect the Item
Check for:
Manufacturing defects
Damage during shipping
Missing components
Incorrect item received
📸 Step 2: Contact Us Within 7 Days
Email our support team with:
Your order number
A description of the issue
Clear photos or a short video showing the fault
⚡ What Happens Next?
Once we review the issue, we’ll:
Send a free replacement, or
Issue a refund, depending on your preference and stock availability
We may provide return instructions if the item needs to be sent back — but we’ll cover the solution, not you.
Gear should be survival-ready. If it’s not, we’ll fix it.
Delivery
If your order hasn’t been delivered yet, don’t panic — sometimes it’s just taking the scenic route.
At Survival Aesthetics, whether you ordered DayZ merch or real-world survival gear, here’s what to do:
📦 Step 1: Check Your Tracking Link
Review your shipping confirmation email.
Click the tracking link for the latest carrier updates.
Make sure the estimated delivery date hasn’t changed.
🏠 Step 2: Check Around the Delivery Location
Look around your porch, mailbox, or safe place.
Check with neighbors or household members.
Some carriers mark items as delivered slightly before arrival.
⏳ Step 3: Allow for Delays
Delays can happen due to:
Weather
High shipping volumes
Customs processing (for international orders)
If your tracking hasn’t updated for 5+ business days (or it’s past the estimated delivery window), it’s time to contact us.
We’ll investigate with the carrier and make sure your gear doesn’t go missing in the wild.
If it’s lost, we’ll replace it or issue a refund — no survivor left behind.
You can find all our international delivery information directly on our website.
🌍 Where to Look
Go to the Shipping & Delivery page in the footer menu
Or visit the FAQ section and select International Orders
There you’ll find details on:
Countries we ship to
Estimated delivery timeframes
Customs & import duties
International shipping costs
Tracking availability
Whether you’re ordering DayZ merch or real-world survival gear, everything you need to know about global shipping is listed there.
Stay prepared — no matter the zone.
Yes — you can absolutely track your order.
📦 How Tracking Works
Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time.
🔎 Where to Find It
In your shipping confirmation
Inside your customer account under Order History
Through the tracking portal linked on our website
You’ll be able to see:
Current shipment status
Carrier updates
Estimated delivery date
Whether it’s fresh DayZ merch or real-world survival gear, you’ll know exactly where your gear is on its journey.
Stay alert. Track your loot.
Returns & Refunds
🌍 International Returns Policy
Yes — we accept international returns. If something isn’t right with your order, here’s how it works:
📦 Return Eligibility
International items can be returned if:
The item is unused and in original condition
All original packaging and tags are included
The return is requested within 14 days of delivery
Certain items (such as hygiene products or used survival gear) may be non-returnable for safety reasons.
🚚 Return Shipping
International customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we’re not responsible for items lost in transit.
Customs duties and original shipping fees are non-refundable.
💳 Refunds
Once we receive and inspect the item, refunds are issued to your original payment method. Processing times may vary depending on your bank or provider.
Whether it’s DayZ merch or real-world survival gear, we aim to make returns straightforward — even across borders.
No matter the zone, we keep it fair.
🌍 How to Return an Item (International Orders)
If you’re ordering from outside our home base and need to return something, here’s how to do it:
1️⃣ Check Eligibility
Make sure the item:
Is unused and in original condition
Includes all original packaging and tags
Is within 14 days of delivery
(Some hygiene or used survival items may not be eligible for return.)
2️⃣ Request a Return
Start a return request through the Returns section of our website. Once approved, you’ll receive the return instructions and address details.
3️⃣ Ship the Item Back
Use a tracked shipping service (strongly recommended)
Ensure the item is securely packaged
Clearly label the parcel as a returned item to avoid additional customs charges
Unless the item is faulty or incorrect, international return shipping costs are the customer’s responsibility.
4️⃣ Refund Processing
Once we receive and inspect the return, we’ll process your refund to the original payment method. Processing times may vary depending on your bank or provider.
Whether it’s DayZ merch or real-world survival gear, we aim to keep the process straightforward — no matter the zone.
Survive globally. Return responsibly.
🔁 Can I Return an Item for an Exchange Instead of a Refund?
Yes — exchanges are absolutely possible.
If you ordered the wrong size, color, or simply want a different item, you can request an exchange instead of a refund, as long as:
The item is unused and in original condition
All original packaging and tags are included
The request is made within 14 days of delivery
📦 How Exchanges Work
Submit a return request through the Returns section on our website.
Select Exchange and specify the item/size you’d like instead.
Once we receive and inspect your return, we’ll ship out the replacement item.
If there’s a price difference:
You’ll pay the difference if the new item costs more.
We’ll refund the difference if it costs less.
For international orders, additional shipping costs may apply unless the item was faulty or incorrect.
Whether it’s DayZ merch or real-world survival gear, we’ll help you get the right gear equipped.
Wrong loadout? We’ll fix it.